At n99, we take the privacy and security of your personal data seriously. This Privacy Policy explains in plain terms what data we collect from players across Karachi, Lahore, Islamabad, Faisalabad, and beyond — how we use it, who we share it with, how long we keep it, and what rights you hold over your own information at all times.
Six core principles that guide how n99 handles every piece of data you share with us.
All data transmitted between your device and n99 is protected by SSL/TLS encryption. Sensitive data including CNIC images and payment details are stored using industry-standard encryption at rest and are never transmitted in plaintext.
n99 does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. Ever. Data shared with third parties is limited strictly to what is necessary for platform operations and regulatory compliance.
We tell you exactly what we collect, why we collect it, and how long we keep it. There are no hidden data practices at n99. This Privacy Policy covers every data processing activity conducted in connection with your account and your use of the platform.
You can access your personal data, correct inaccuracies, withdraw marketing consent, and request deletion of your data at any time. Your privacy rights are not restricted by your account status or the value of your deposits on the n99 platform.
n99 processes personal data in accordance with its obligations under international gaming licence requirements, including mandatory anti-money laundering (AML) and Know Your Customer (KYC) regulations that protect the integrity of the platform.
We only keep your data for as long as it is genuinely needed — either to deliver the service you signed up for or to meet our legal retention obligations. When neither applies, your data is deleted or anonymised in a timely and secure manner.
n99 is an internationally licensed online gaming platform operating at n99.cam and serving registered players across Pakistan. For the purposes of this Privacy Policy, n99 acts as the data controller in respect of the personal data that you provide when registering an account, making deposits or withdrawals, placing bets, playing casino games, or contacting our support team.
As data controller, n99 is responsible for determining the purposes and means by which your personal data is processed. This responsibility is taken seriously, and n99 maintains internal data governance procedures consistent with the obligations imposed by its international gaming licence and applicable data protection principles.
If you have any questions about how n99 processes your personal data, or wish to exercise any of your data rights described in this Policy, you may contact our data support team at .
n99 collects personal data from you across several points of interaction with the platform. The categories of data we collect are described below.
When you create an n99 account, we collect your full legal name, date of birth, CNIC number, Pakistani mobile phone number, email address, and a username of your choosing. This data is necessary to create and administer your account.
For accounts that process withdrawals or where identity verification is required under our AML obligations, we collect copies of your CNIC (front and back), a selfie photograph for identity matching, and — where applicable — additional supporting documentation such as a utility bill for address verification. This data is processed solely for identity and age verification purposes.
We collect records of all deposits and withdrawals processed through your n99 Wallet, including transaction amounts in PKR, payment method identifiers (e.g., JazzCash account number, EasyPaisa number, bank account last four digits), transaction timestamps, and transaction reference numbers. We do not store complete bank account numbers or debit card numbers on our servers.
We maintain logs of your gaming and betting activity on the platform, including games played, bets placed, wager amounts, game outcomes, session durations, and responsible gaming tool settings. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access the n99 platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, time zone, referring URL, and pages visited within the platform. This data is used for fraud prevention, security monitoring, and platform performance analysis.
We retain records of communications you have with our support team, including live chat transcripts, support tickets, and emails. This data is kept for quality assurance, dispute resolution, and legal compliance purposes.
n99 uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC data, communications data |
| Processing deposits and withdrawals | Financial transaction data, KYC data, registration data |
| Delivering gaming and betting services | Gaming activity data, registration data, technical data |
| Age and identity verification (KYC) | KYC data, registration data |
| Fraud prevention and security | Technical data, financial transaction data, gaming activity data |
| Regulatory and AML compliance | All categories as required by applicable obligations |
| Responsible gaming monitoring | Gaming activity data, registration data, communications data |
| Customer support | Communications data, registration data, gaming activity data |
| Marketing communications (with consent) | Registration data, gaming activity data (for personalisation) |
| Platform analytics and improvement | Technical data, gaming activity data (anonymised or aggregated) |
n99 does not use personal data to make solely automated decisions that produce significant legal effects on you, except where required by our fraud prevention and AML screening obligations. Where automated screening flags your account, a human review is conducted before any account action is taken.
n99 processes your personal data on the following legal bases:
n99 does not sell your personal data. We share personal data with third parties only to the extent necessary for the operation of the platform and fulfilment of our legal obligations. The categories of third parties with whom we may share data are as follows:
The n99 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep you logged in during your session, to detect and prevent fraudulent activity, and to analyse platform usage patterns. The categories of cookies used by n99 are described below:
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to access certain platform features. For analytics and functional cookies, you may opt out via your browser settings without impacting core platform functionality.
n99 retains personal data only for as long as it is necessary for the purpose for which it was collected, or for as long as required by applicable legal and regulatory obligations. The general retention periods applied to different categories of data are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of active account + 5 years following account closure |
| KYC / identity verification documents | Duration of active account + 5 years following account closure |
| Financial transaction records | Minimum 5 years from the date of each transaction (AML obligation) |
| Gaming activity logs | Duration of active account + 2 years following account closure |
| Customer support communications | 3 years from the date of the relevant interaction |
| Technical and device data | 90 days rolling (security and fraud detection purposes) |
| Marketing consent records | Until consent is withdrawn, plus 1 year as evidence of consent |
Following the expiry of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be linked back to an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
n99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
While n99 applies industry-standard security practices, no online system can guarantee absolute security. If you become aware of any security incident affecting your n99 account — including suspected unauthorised access or credential compromise — please notify us immediately at .
As a player on the n99 platform, you hold the following rights in relation to your personal data. These rights can be exercised at any time by contacting our support team:
Request a copy of all personal data n99 holds about you, along with information about how it is used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer needed and no legal retention obligation overrides your request.
Request that processing of your data is restricted while a dispute about accuracy or lawfulness is resolved.
Request your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests, including direct marketing communications and profiling for marketing purposes.
To exercise any of these rights, please contact our support team at with the subject line "Data Rights Request" and specify clearly which right you wish to exercise and the data to which your request relates. We will acknowledge your request within 72 hours and aim to fulfil it within 30 days. Complex or multiple requests may take up to 90 days, in which case we will notify you of the extended timeline.
Please note that some rights are subject to limitations under our regulatory obligations. For example, we are not permitted to delete financial transaction records during the mandatory AML retention period, even upon your request. We will explain any limitations that apply to your specific request at the time of our response.
The n99 platform is an adults-only service. Persons under the age of 21 are strictly prohibited from registering an account, making deposits, placing bets, or accessing any real-money gaming feature on the n99 platform. n99 does not knowingly collect personal data from individuals under the age of 21.
Where n99 discovers or has reasonable grounds to believe that personal data has been collected from an individual under 21 — whether through age misrepresentation at registration or any other means — we will immediately suspend the relevant account, void any transactions processed on that account, and delete the associated personal data from our systems as promptly as our regulatory obligations allow.
Registered account holders are responsible for preventing access to their n99 account by minors. This includes ensuring that their login credentials are not accessible to minors sharing a household or device. If you have reason to believe that a minor has accessed or registered on the n99 platform, please notify us immediately at .
With your consent, n99 may send you marketing communications about promotions, bonuses, new games, cricket betting markets, PSL special offers, and other platform news via email and SMS to your registered Pakistani mobile number. Marketing consent is requested at the time of account registration and can be updated at any time from your account settings or by contacting support.
Withdrawing consent: You may opt out of marketing communications at any time by updating your preferences in your account dashboard, by clicking the unsubscribe link in any marketing email, by replying STOP to any marketing SMS, or by contacting our support team directly. Opt-out requests are processed within 48 hours. Please note that withdrawing marketing consent does not affect the lawfulness of any processing that occurred while your consent was active.
Even if you have opted out of marketing communications, n99 may still send you essential transactional notifications related to your account — including deposit confirmations, withdrawal status updates, KYC verification requests, security alerts, and changes to Terms & Conditions or this Privacy Policy. These communications are necessary for the operation of your account and cannot be suppressed.
As an internationally licensed gaming operator, n99 may transfer and process your personal data in countries outside Pakistan. Such transfers may occur when data is processed by our technology infrastructure providers, KYC verification partners, or game content providers located in other jurisdictions.
Where personal data is transferred internationally, n99 takes appropriate measures to ensure that the transfer is protected by adequate safeguards. These may include standard contractual clauses, data processing agreements incorporating appropriate technical and organisational security measures, or transfer to jurisdictions that maintain data protection standards comparable to international norms.
By using the n99 platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to other countries for the purposes described in this Policy, subject always to the protections described above.
n99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. When material changes are made to this Privacy Policy, we will notify registered account holders by email or via an in-platform notification at least seven (7) days before the changes take effect. The updated Policy will always be accessible at n99.cam/privacy-policy with the revised effective date clearly displayed at the top of the document.
Your continued use of the n99 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you must cease using the platform and contact us to close your account before the revised Policy takes effect.
We encourage you to review this Privacy Policy periodically so that you remain informed about how n99 is protecting your personal data. The date at the top of this page always reflects when the Policy was most recently updated.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way n99 processes your personal data, please get in touch with our support team using the details below:
When submitting a privacy-related enquiry or data rights request by email, please include your registered account username, a clear description of your query or the right you wish to exercise, and any relevant reference numbers. This will help us locate your data and respond as efficiently as possible.
All privacy enquiries are handled with strict confidentiality and are directed only to team members with a legitimate operational need to process your request. We aim to acknowledge all privacy enquiries within 24 hours and to provide a substantive response within 30 days.
Your data is protected, your privacy is respected, and your funds are secured. Join Pakistan's most trusted online casino and cricket sportsbook — fully PKR, fully yours.